Otobo service desk — ticket triage
An incoming request triaged, routed and answered — including the AI chatbot drawing on the client knowledge base.
Modern Work & IT Governance
A secure, well-governed modern workplace that scales as you grow.
Collaboration tooling, device management and IT service management.
Projects in this capability
01
Otobo ITSM (+ Chatbot)
Problem
Support requests scattered across email and spreadsheets with no visibility.
What we built
An Otobo service desk with an AI chatbot on the client knowledge base.
Outcome
Tier-1 tickets deflected and resolution time cut — figure pending approval.